Scan Order-General Terms of Service.html

【Scan Order-General Terms of Service】

General Terms of Service

These General Terms of Service ("Terms") become effective when the Customer accepts them (by checking the acceptance box or any other means of acceptance) ("Effective Date") and constitute an agreement between the Customer and SCANORDER LTD. SCANORDER LTD is a company established under UK law, Company Number 15756480, with a registered address at 1106 Lantana Heights, 1 Glasshouse Gardens, London, England, E201HT ("SCANORDER LTD"), including its affiliates if applicable. These Terms govern the Customer's access to and use of SCANORDER services and onboarding services. By using SCANORDER services, the Customer agrees to be bound by these Terms. These Terms include the General Terms of Service, Order Processing Terms, Dispatch Terms, SCANORDER Terms, Market Terms, Appendices, Statements of Work (SOWs), and any future supplementary terms. If you accept these Terms on behalf of a third party, you represent and warrant that: (a) you have the legal authority and capacity to bind the third party to these Terms; (b) you have read and understood these Terms; (c) you agree to these Terms on behalf of the third party. If you do not have this authority, do not accept these Terms on behalf of the third party. All undefined capitalized terms will be defined in Appendix C. The Customer agrees that the English version of these Terms takes precedence over any translated versions provided by SCANORDER.

SCANORDER Services
Upon executing these Terms and completing the onboarding process (after paying applicable fees), the Customer is permitted to use SCANORDER services. The services are provided solely for the Customer's use by SCANORDER or its affiliates. If approved, the Customer's affiliates may also use the services under the same terms. The Customer is responsible for any actions or omissions of its affiliates in using the services. Use of the services must comply with these Terms and any specific terms for related services. The services or their results must not be used in any way that competes with SCANORDER. SCANORDER will provide services per the current service level agreement and reserves the right to modify the agreement's scope at any time.

Additional Features
The Customer may access additional features from SCANORDER (or its affiliates). Details of these features are available on the official website or other channels. Fees and payment terms for additional features will be specified in the quotes. Additional features are subject to these Terms and any additional terms and conditions.

SCANORDER Account
The Customer must create a SCANORDER account and choose credentials. The credentials must not be shared with third parties and should be kept confidential. If the confidentiality is compromised, the Customer must notify SCANORDER immediately. The Customer must provide accurate, complete, and up-to-date information and is responsible for all activities under the account.

Service Updates
SCANORDER reserves the right to update, delete, restrict, bundle, improve, discontinue, and/or modify the services and their features at any time. Updates that do not materially change the services can be implemented without notice. For updates that may materially affect the services, SCANORDER will provide 30 days' notice to the Customer.

Service Suspension
SCANORDER may suspend the Customer's access to any or all services in the following cases: (a) violation of the Terms or instructions; (b) compromised credentials; (c) illegal or fraudulent use of services; (d) overdue accounts; (e) failure to update billing details; (f) uncontrollable internet failures; (g) infrastructure maintenance; (h) service interruptions by suppliers; (i) sanctions by authorities; (j) accounts created on behalf of third parties.

Tiered Plans
SCANORDER reserves the right to create tiered plans with different functionalities and pricing. Tiered plans may restrict or remove some functionalities that the Customer previously accessed. SCANORDER will notify the Customer 30 days in advance to choose a tier. If the Customer does not choose, they will automatically be placed in the tier closest to their current subscription and billed accordingly. SCANORDER reserves the right to modify the functionalities of each tier with 30 days' notice.

Beta Services
SCANORDER may invite the Customer to test beta services. The Customer can choose to accept or decline. Beta services are for evaluation purposes only, not for production use, and may contain bugs. They are subject to additional terms and conditions and are provided without warranties. SCANORDER may discontinue beta services at any time.

Onboarding Services
SCANORDER or its affiliates provide onboarding services, and the Customer must pay the setup fees as outlined in the quote. The scope of onboarding services may be documented in separate Statements of Work (SOWs). If a third party handles the onboarding process, they are responsible for its completion.

Subscription, Transactional, and Hybrid Models
SCANORDER services may be offered under subscription, transactional, or hybrid models as detailed in their respective terms. Customers using older models can continue under those terms. SCANORDER reserves the right to adjust subscription fees based on order volume and change the business model or introduce new fees with 30 days' notice.

Temporary Suspension
Customers can request to suspend their subscription. If approved, applicable fees will be replaced by data access fees at the end of the current subscription term, allowing the Customer to access related data during the specified period.

Subscription Term
SCANORDER offers 12-month subscription terms with automatic renewal. Customers can terminate with prior notice. If interrupted, access to related data is lost.

User Restrictions
The Customer must not: (a) copy, create derivative works, frame, or mirror the services; (b) modify, rebuild, decompile, or reverse engineer the services; (c) commercially exploit the services; (d) monitor the services for competitive purposes; (e) provide the services to third parties; (f) damage the functionality of the services; (g) disclose service-related information.

Service Results
SCANORDER grants the Customer a non-exclusive, personal, non-transferable, revocable license to use service results for business operations during the service term. The Customer must not copy, modify, create derivative works, commercially exploit, or make them available to third parties.

Aggregate Data
The Customer acknowledges that SCANORDER and its affiliates may use aggregate and anonymized data related to the Customer's use of the services for analysis, product development, and market trend identification and may share it with third parties.

Fees
This section covers the fees for using services, onboarding services, and subscription suspensions. Fees are non-refundable, and their amount and currency are as stated in the quote. The Customer must associate an automatic payment method with the SCANORDER account and authorize fees to be charged.

Subscription Fee: Fixed fee for subscription-based services. The Customer can change the subscription term.

Transactional Fee: Fixed or variable fee based on service usage.

Hybrid Fee: Combination of subscription and transactional fees, applicable to different service models.

Setup Fee: One-time fee for onboarding services.

Data Access Fee: Fee for data hosting and access during subscription suspension.

Fee Changes
SCANORDER reserves the right to increase fees and change fee calculations with 30 days' notice. Continued use of the services implies acceptance of new fees.

Invoicing and Payment Term
The Customer must provide and update billing and contact information, or SCANORDER may suspend services. The Customer has 10 days to dispute invoices; otherwise, they are deemed accepted.

Interest
Late payments incur 8% annual interest. SCANORDER reserves the right to hire debt collectors.

Taxes
Fees exclude taxes, which the Customer must pay. The Customer is responsible for accurate and timely tax filings.

Technical Support
SCANORDER will provide technical support accessible via the official website. Support hours vary by region. SCANORDER reserves the right to change support services and may introduce support tiers with additional conditions and fees.

Cooperation The customer shall provide Scan Order with all necessary cooperation and obtain all information required by Scan Order to fulfill these terms and provide the Scan Order services. The customer agrees that the information provided for the fulfillment of these terms and the provision of the Scan Order services (including customer personal data) shall be accurate, complete, and timely updated. The customer shall maintain all necessary consents and permissions to enable Scan Order to fulfill its obligations under these terms (including processing customer personal data).

Network Requirements The customer shall ensure that its network, files, network transmission protocols, information structures, and any other systems comply with the standards required for the operation of the Scan Order services. The customer is responsible for procuring and maintaining the network and telecommunication connections between its IT environment and the Scan Order services.

Channel Data Providing order processing and certain additional services requires channel data. Such data shall be transmitted to Scan Order by the online delivery channels cooperating with the customer and processed by Scan Order according to the terms of the agreements signed with the online delivery channels. Scan Order is the processor of the channel data on behalf of the online delivery channels, which are the controllers. The customer represents and warrants that it will only receive, process, use, and disclose channel data according to the contractual terms between the customer and the online delivery channels.

Non-endorsement Scan Order does not endorse any third-party websites, online delivery channels, services, or products, even if these websites, channels, services, or products are linked or accessed through the Scan Order services. Scan Order is not responsible for any content, products, services, or other materials provided to the customer by third parties. Any transactions between the customer and such third parties are solely between the customer and the third parties.

Non-exclusive Relationship These terms are non-exclusive and shall not be construed as requiring a contract. Both parties can enter into similar agreements with third parties and/or provide any type of services or products to third parties.

Trademarks Both parties grant each other a limited, non-exclusive, non-transferable license to use each other’s trademarks in connection with activities related to these terms. This license includes worldwide use of all means and media to reproduce and represent the other party’s trademarks. All uses must follow the format approved by the trademark owner. No party may use the other party’s trademarks without prior written consent.

Intellectual Property These terms do not change the ownership or licensing rights of any intellectual property of the customer or Scan Order. Scan Order is and will always be the exclusive owner of all intellectual property related to its products and services.

Confidentiality Both parties agree not to disclose the discloser’s confidential information to any third party other than its representatives or use the confidential information for any purpose other than fulfilling its obligations under these terms. Confidential information should only be shared with representatives who need to know it and are bound by written confidentiality obligations. Upon termination, all confidential information must be returned or destroyed.
Publicity Neither party shall issue press releases or refer to the other party without prior written consent, except as required by law or agreed in writing. The customer authorizes Scan Order to promote the cooperation relationship through social media, its website, and marketing materials.

Refund Request
- Customers may request a refund within 14 days of purchase if they encounter product defects, services that do not function as described, or other significant issues.
- Refund requests must be submitted via email or our website’s customer service system, accompanied by proof of purchase and a description of the issue.

Eligibility for Refund
- Refunds are granted if technical issues with the product or service cannot be resolved.
- The product must not have been used beyond the normal trial period.
- Refunds for personal reasons must be requested within 14 days of purchase and only if the product has not been used.

Refund Process
- Upon receiving a refund request, we will review it within 3 business days.
- Approved refunds will be processed within 7 business days and credited back to the original payment method.

Non-Refundable Situations
- Refunds will not be granted for user errors or issues unrelated to the product itself.
- Requests made after the refund period or in violation of usage policies will not be accepted.

We reserve the right to amend this refund policy at any time and to make the final interpretation of its terms.

Shipping Policy
We are committed to providing timely and reliable shipping services.

Shipping Time
- Orders will be shipped within 3 business days after order confirmation.
- In cases of special circumstances (e.g., out of stock, holidays), shipping times may be delayed. Customers will be notified promptly in such instances.

Shipping Methods
- We will find the logistics providers to ensure the best shipping options based on location (Our staff will deliver the products if you are in London).
- We offer standard and expedited shipping options, which customers can choose at checkout.

Shipping Area
- We currently provide domestic shipping services and do not support international shipping at this time.
- Delivery times may be extended for remote or special areas.

Tracking Information
- After shipment, customers will receive an email or SMS notification with tracking information, allowing them to monitor their order status in real-time.

Shipping Issues
- If any issues arise during delivery (e.g., damaged packaging, missing items), please contact our customer service within 7 days of receiving the goods.
- We will assist customers in communicating with the logistics provider to resolve any delays or lost packages.

Insurance Both parties represent and warrant that they have the necessary insurance policies required by law and necessary for covering risks related to their business scope and performance of obligations under these terms. Evidence of insurance shall be provided upon request.

Representations and Warranties Both parties represent and warrant that they have the authority to enter into these terms, comply with all applicable laws, and that their actions will not infringe on third-party rights. No additional consent or approval is required.

Disclaimer To the maximum extent permitted by law, Scan Order makes no representations and disclaims all warranties regarding the services, products, or any part thereof, including implied warranties of merchantability or fitness for a particular purpose. Services are provided "as is," and Scan Order does not guarantee uninterrupted or error-free services.

Indemnification The customer shall indemnify Scan Order for any losses arising from customer negligence, breach of warranty, or other causes. Scan Order shall indemnify the customer for any losses resulting from the use of services.

Procedures The indemnified party shall promptly notify the indemnifying party of any potential claims. The indemnifying party shall defend the claims and bear the costs.

Limitation of Liability Neither party shall be liable for indirect, punitive, incidental, or consequential damages. The cumulative liability of each party shall not exceed £500.

Governing Law and Dispute Resolution These terms are governed by UK law. Any disputes shall first be resolved amicably; if not, they may be brought to the courts of England, UK.

Term and Termination These terms are effective upon signing and may be terminated by either party with written notice. The customer may terminate with 90 days' notice. Scan Order may terminate at any time with written notice.

Changes to Terms Scan Order reserves the right to modify these terms by publishing an updated version on its website or providing written notice to the customer. Material changes will take effect 30 days after notice is given.

General Provisions All payment, confidentiality, indemnification, and liability obligations survive the termination of these terms. The customer shall comply with all applicable laws. Notices shall be sent to specified email addresses. If any provision is found to be illegal or unenforceable, it shall not affect the validity of the remaining terms. Force majeure events shall excuse delays or failures in performance. The customer may not transfer these terms without written consent. These terms contain the entire agreement between the parties and supersede all prior agreements.

Third-party Beneficiaries These terms do not create any third-party beneficiary claims. In case of conflicts, the order processing terms, Scan Order terms, and shipping terms shall prevail.